Non-Damaged Returns
- Customers who are not satisfied with their purchase may return the item for a refund.
- Non-damaged returns will only be accepted within 14 days from the date on the invoice, after 14 days returns will NOT be accepted.
- Please note that we will charge a 20% restocking fee for non-damaged returns, and the customer is responsible for mailing back the return as well as return shipping and handling charges.
- If the return is a result of our error or a defective product, we will refund the full cost of the merchandise and shipping charges upon receiving your return.
- If the return is not a result of our error and you return the unopened item within 14 days of delivery, we will refund the full cost of the merchandise minus the original shipping charge.
Damaged Returns
- Customers who receive items that arrive damaged, or receive a manufacture damage item may return the damaged item for store credit or a refund to their credit card depending on the method of payment.
- Damaged items will only be accepted within 14 days from the date on the invoice, after 14 days returns will NOT be accepted.
- In order to issue a damaged return the customer must contact us and request a UPS Return Shipping Label.
- You will receive through your email you registered.
- After we have received the damaged item with a copy of the invoice we will gladly issue a credit/store credit.
How to Return
- We will send customer a "UPS electronic return label" via e-mail.
- Please check the e-mail after 6:00PM CT, print out the return label and follow directions on the printout.
- You may give the package to a UPS driver or drop it off at a UPS location/store.
- Please insert the copy of invoice in the box.
- After we receive the defective item, we will gladly give you store credit.
- Please contact us with further questions at info@yktrading.com.